just the basics for now:

===========================================

Returning your goods

in the unlikely case you change your mind or do not like what you received you have a 14 day period to return the goods at your own cost. This is valid for ready built or Fiio products. Returns must include all accessories and original packaging where it applies. 

For kits and parts we will accept returns only if they have not been opened or soldered, please test before building.

There will be no restocking fee for returns and we will refund you the full paid amount.

 

Warranty

we offer a 1 year warranty for all Objective and Fiio products starting at the day of purchase. The warranty does not cover cosmetic issues, batteries, moving parts or damages caused by incorrect handling. 

The warranty does not include shipping cost from you back to us. We will cover the return shipment of the repaired or replacement device at no further cost for you, the buyer.

How To

Please contact us via the form for product returns in the customer Service section to obtain a RMA reference before sending devices in for  return or warranty purposes. Any device received without RMA reference will be returned at senders cost.

===========================================

Low Order Fee

there will be a low order fee of 1.00 CHF for orders with a sub-total value below 10 CHF as otherwise I will pay on top with Paypal fees applied

===========================================

Shipping

You have the choice to request insured or uninsured shipping, if uninsured shipping is requested we will not be liable for any loss or damages during transit.

Custom duties, import taxes, value added taxes and other cost associated with shipments to your country are the sole responsibility of the buyer.
If a shipment gets returned as acceptance has been denied by the buyer we will impose a 10% fee plus twice the postage deducted from your refund, this will be to cover administrative fees and restocking.

More detailed information on shipping and associated cost can be found here

 

last updated: September 2012